Effective Date: 3rd Oct 2026

Welcome to VaishyaMart – www.vaishyamart.com (“Website”, “Portal”, “we”, “us” or “our”).

VaishyaMart is a multi-vendor product and services listing platform that facilitates interaction between Buyers and Vendors/Sellers.

As the actual purchase and sale transaction takes place directly between the Buyer and the respective Vendor, the terms relating to returns, replacements, cancellations and refunds may differ from Vendor to Vendor and from product to product.

1. Role of VaishyaMart

VaishyaMart provides a platform through which Vendors can list and promote their products and services and Buyers can discover and contact Vendors.

VaishyaMart is not the seller, manufacturer, distributor or owner of the products listed by Vendors, unless specifically stated otherwise.

Therefore, VaishyaMart does not independently determine or guarantee the return, refund, replacement or cancellation policy applicable to any particular product or service.

2. Vendor-Specific Return & Refund Policy

Every Vendor may have their own terms regarding:

• Returns;
• Exchanges;
• Replacements;
• Refunds;
• Cancellations;
• Warranty;
• Damaged products;
• Defective products;
• Delivery issues; and
• Other after-sales matters.
  
  

Buyers are advised to confirm the applicable return and refund policy with the Vendor before placing an order or making payment.

Where a Vendor has specified a return/refund policy on their listing or communicated such policy to the Buyer, that policy shall apply to the transaction, subject to applicable law.

3. No Uniform Refund Policy

As VaishyaMart is a multi-vendor platform, there may not be a single return or refund policy applicable to all products and Vendors.

For example:

• One Vendor may accept returns within 7 days.
• Another Vendor may accept returns only for defective or damaged products.
• Certain products may be non-returnable.
• Some Vendors may offer replacement instead of refunds.
• Certain services may not be eligible for cancellation or refund once commenced.
• The applicable terms should therefore be confirmed directly with the respective Vendor before purchase.

4. Responsibility of the Vendor

• The Vendor is responsible for handling and resolving matters relating to the products or services sold by them, including:
• Product quality;
• Product defects;
• Wrong product supplied;
• Damaged products;
• Missing items;
• Delivery-related issues;
• Returns;
• Replacements;
• Refunds;
• Cancellations;
• Warranty claims; and
• After-sales service.

The Vendor shall communicate their applicable policy clearly to the Buyer wherever required.

5. Refunds

Where a Vendor agrees to provide a refund, the refund shall generally be processed directly by the Vendor to the Buyer in accordance with the terms agreed between them.

The time taken for processing a refund may vary depending on the Vendor, payment method and applicable banking/payment systems.

VaishyaMart does not guarantee a particular refund processing time where the payment has been made directly to the Vendor.

6. Return of Products

• Where returns are permitted by a Vendor, the Buyer may be required to:
• Request the return within the specified period;
• Provide proof of purchase/payment;
• Keep the product unused or in acceptable condition;
• Retain original packaging, accessories, tags and documentation, where applicable;
• Provide photographs or other evidence where requested; and
• Follow the Vendor’s return instructions.
• The Vendor may specify reasonable conditions for accepting a return, subject to applicable law.
  
  

7. Non-Returnable Products

• Certain products or services may not be eligible for return or refund due to their nature.
• Examples may include, depending on the Vendor’s policy and applicable law:
• Customized or personalized products;
• Perishable products;
• Products specifically made to order;
• Certain hygiene-sensitive products;
• Digital products or services;
• Services that have already been fully or substantially provided; and
• Other products specifically identified by the Vendor as non-returnable.
• Buyers should confirm the Vendor’s policy before purchase.
  
  

8. Damaged or Defective Products

If a Buyer receives a damaged, defective or incorrect product, the Buyer should contact the Vendor as soon as reasonably possible.

The Buyer may be required to provide photographs, videos, delivery packaging details, invoice/payment proof or other information to enable the Vendor to assess the issue.

The Vendor may, depending on the circumstances and applicable policy, offer:

• Replacement;
• Repair;
• Refund;
• Exchange; or
• Another appropriate resolution.

9. Cancellation

Cancellation terms may vary from Vendor to Vendor.

A Buyer wishing to cancel an order should contact the Vendor as soon as possible.

Cancellation may not be possible after the Vendor has dispatched, customized, manufactured or substantially commenced processing the order, subject to the Vendor’s stated policy and applicable law.

10. Services

For services listed on VaishyaMart, refund and cancellation conditions may depend upon the nature of the service and the agreement between the Buyer and Vendor.

Before engaging a service provider, Buyers are advised to clearly understand:

Scope of services;

• Fees;
• Payment terms;
• Cancellation terms;
• Refund conditions;
• Delivery/completion timelines; and
• Any applicable additional charges.

11. Disputes Between Buyer and Vendor

Any dispute concerning a purchase, including a dispute regarding quality, payment, delivery, return, replacement or refund, is primarily a matter between the Buyer and Vendor.

VaishyaMart may, where appropriate, assist in facilitating communication between the parties; however, VaishyaMart does not guarantee that a dispute will be resolved or that a refund/replacement will be provided.

12. No Automatic Refund from VaishyaMart

Payment made by a Buyer to a Vendor does not create an obligation on VaishyaMart to provide a refund.

VaishyaMart shall not be responsible for reimbursing a Buyer for a transaction entered into directly with a Vendor, except where VaishyaMart is itself expressly identified as the seller or payment recipient for that particular transaction.

13. Vendor Registration / Subscription Fees

Any Vendor registration, subscription or listing fees paid to VaishyaMart are separate from transactions between Buyers and Vendors.

The refundability of such fees, if applicable, shall be governed by the specific Vendor registration/subscription terms communicated by VaishyaMart.

Unless specifically stated otherwise, payment of a Vendor registration/subscription fee does not guarantee any particular number of enquiries, sales, leads, revenue or business generated through the Website.

14. Buyer Responsibility

• Before making a purchase, Buyers are encouraged to:
• Verify the Vendor’s details;
• Review the product/service description;
• Confirm price and availability;
• Understand delivery timelines;
• Ask about warranty where applicable;
• Confirm the return/refund policy;
• Clarify cancellation conditions; and
• Retain relevant payment and communication records.

15. Changes to this Policy

VaishyaMart may modify or update this Refund & Return Policy from time to time to reflect changes in the Website, Vendor processes or applicable requirements.

The updated policy will be published on the Website with the revised effective date.

16. Contact

For general assistance relating to the Website:

VaishyaMart
Website: www.vaishyamart.com
Email:
Phone
Address:

For a specific product return, refund, cancellation or replacement, Buyers should first contact the respective Vendor/Seller.

Important Notice

VaishyaMart is a platform that facilitates connections between Buyers and Vendors. The actual purchase transaction, including payment, delivery, return, replacement and refund, is between the Buyer and the respective Vendor. The applicable return and refund terms may therefore differ between Vendors and products.